BUSINESS TRANSFORMATION & ADVISORY

Hi, I’m Monique Taitt.

Business transformation, grounded in how work really happens.

I help organizations find practical ways to grow revenue, improve operations, and create better experiences for customers and employees.

I’ve seen the work from more than one side.

For more than a decade, I’ve worked across operations, facilities, property, logistics, telecommunications, and technology-enabled services. I’ve been close to the day-to-day work, helped lead change, and designed systems meant to support it.

That range shaped how I approach transformation. Before deciding what should change, I want to understand how the work happens now, what people experience along the way, and what the organization needs to accomplish.

WHAT I LOOK FOR

The opportunity is often in how the pieces work together.

Revenue opportunity

Find ways to strengthen existing services and create more value for customers.

Operational efficiency

Make processes, decisions, and handoffs easier to manage.

Customer experience

Understand how people experience a service—and how the work behind it shapes that experience.

These outcomes connect. A point of friction can affect the people doing the work, the service a customer receives, and the value an organization can deliver.

A practical partner for meaningful change.

I start by listening and asking questions. Together, we can clarify what’s happening, identify where improvement matters most, and shape a path that fits the organization’s priorities and real operating conditions.

Through Taitt Solutions, I provide business transformation and advisory services, along with specialized solution work. Smartsheet is one of the tools I use when it supports the broader outcome.

If you’re looking for a clearer way forward, let’s connect.